Are you looking for your first job ? Do you already have few years experience but willing to move and eager to learn a lot from experts? Do you want to work for dynamic and ambitious projects? This job is made for you !
We are looking for freshly young graduated people in civil/industrial/mechanical engineering field and offer you the opportunity to join a dynamic company where you’ll be trained to become Functional/Business Analyst.
Step by step, you’ll take on these responsibilities:
support the customer service department defining "as is" processes and their interaction with other internal departments (logistics, finance, etc.)
support the service managers in the follow-up of their projects: defining needs, implementing requests for change, participating to acceptance tests and supporting the users during the deployment
support the Business Process Analysts in their impact's analysis of the application
represent the business for the analysis and documentation of incidents and problems
act as point of contact for tracking support, test support, implementation, etc.
improve the existing customers reporting
monitor productivity and identify potential efficiency gains
monitor existing and forecast annual budget
follow the capacity management (internal staffing and subcontracting)
communicate about progress status of ongoing projects to the management team of the service
coach employees, especially about implemented change initiatives